In order to return a Triad Spectrum product for service, following procedure should be used. Doing so will help us provide you with excellent service. We will not accept any unauthorized returns.


How to Request for a RMA Number?

• Contact Triad Spectrum Technical Support Department by a RMA Request Form on the website.

• Call 972-881-2984 or email us at support@triadspectrum.com to see if you can solve the problem yourself.

• Include your name, company, address, telephone, email address, etc.

• Indicate the model and serial number of the product.

• Provide date of purchase.

• Give a complete fault description.


Freight Charges - The customer is responsible for all freight charges when a unit is returned to Triad Spectrum, Inc for services.

IMPORTANT: Triad spectrum will not accept any returns without RMA Number!

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One-year Limited Warranty

The warranty period on hardware commences from the date of purchase. We recommend that you read our Warranty Information section.